Terms of Sale

All Intellectual Property Rights are, and shall remain, the exclusive property of Terabee. All information, images, descriptions, demonstrations, applications, code or programming examples contained on this website are presented for instructional value and are not guaranteed for any precise objectives.

Terabee reserves the right to make changes, corrections, enhancements, modifications, and improvements to products and/or documentation at any time without notice.

Terabee assumes no responsibility for any damages which may result from the use of any documentation or material contained on its website, or for any transgression of copyrights and/or other intellectual property from a third party, which may result from or relate to the use of said documentation and/or material.

Customer accepts that Terabee components, products, systems, solutions, code and documentation (referred to as “Terabee Products”) may be in the stage of development and in prototype status and are therefore exclusively designed to be used for test purposes. In no event will Terabee assume any responsibility, or be liable, to its customers or any third party for any loss, damage or injury which results from the use or application by its customers of all and any Terabee Products.


Orders and Payment
All prices quoted are subject to change without notice. Customer is responsible for the payment of any excise, use, duty or similar taxes that may be applicable in the territory where any Terabee Product is delivered. Customer is also responsible for providing correct data to the e-Store for enabling the calculation and inclusion (or not) of any Value Added Tax and delivery fees.

Unless otherwise accepted in writing by Terabee, orders are to be placed on the www.teraranger.com e-Store. Payment is to be made by Credit Card (via PAYMILL), PayPal or Bank Transfer. Payments by Bank Transfer incur a handling fee as detailed on the e-Store and any Terabee Product will only be dispatched on receipt of cleared funds. Customer invoice is generated at the time of shipping and sent automatically via email to the email address provided by Customer in the e-Store during order placement.

Withdrawal right
Customer must notify Terabee of any request for any eligible return and refund, via email to teraranger@terabee.com (stating order number) within 14 calendar days of receipt of the corresponding Terabee Product. Customer then has up to a further 14 calendar days to return the goods. Customer is responsible for the costs of return postage and should use a tracked postage service or at least obtain proof of postage. Terabee Products will only be accepted for refund by Terabee if returned in their original condition.

Shipment and delivery Claims for shortages, loss or damage of Terabee Products while in transit are subject to the regulations of the carrier. Terabee will provide reasonable assistance to secure proper adjustment but will not assume any responsibility. Customer who accepts delivery from carrier of any Terabee Products whose package shows signs of damage, shall do so at its own risk unless it immediately notifies Terabee in writing of such occurrence.

Order Cancellations:
Orders which have not yet been dispatched by Terabee can be cancelled, subject to the payment of the following order cancellation fees: €50.00, or 25% of the order value, whichever is the greater.

Limited Warrantee
Terabee offers a limited warranty against defects in materials and manufacturing which render the product inoperable according to the description of the product on the www.teraranger.com website. This warranty is limited to 14 days from date of delivery and only applies if a remedy via support@teraranger.com technical support cannot be made. In such case, Terabee agrees to replace the Terabee Product or refund its purchase price upon receipt of the defective product and provided that inspection of the product by Terabee confirms a design or manufacturing problem and not a defect attributable to any other cause such as improper use.

Reverse Engineering
Customer agrees that it will not reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, techniques, processes, algorithms, know-how, or other information from the physical hardware and/or binary code of any Terabee Product or software without Terabee’s prior written consent. Terabee, in its sole discretion agrees to consider (for a fee or otherwise) to grant such consent, solely for the purpose of enabling Customer to obtain such information as is necessary for Customer to achieve interoperability of independently created software with the Terabee solution. Any information supplied to or obtained by Customer under this section is confidential information of Terabee and subject to the obligations of the agreed confidentiality or Mutual Non-Disclosure Agreement, and may only be used by Customer for the purpose described in this section, and will not be disclosed to any third party or used to create any product or solution which is substantially similar to the expression of the Terabee technology.

These Terms and Conditions of Sale are subject to our Privacy Policy, available at: http://www.teraranger.com/privacy-policy.  By placing an order with Terabee you officially become one of our customers, and we may use your company name or logo in presentations or media material. If you wish to remain anonymous please add a note to your order or contact us in writing (via email) stating your wish.

If there are any questions regarding Terabee or these Terms and Conditions of Sale, please contact Terabee at:

90 Rue Henri Fabre
01630, Saint-Genis-Pouilly

Telephone: +33 (0)6 23 60 01 48
Email: legal@teraranger.com

TeraRanger © 2018. All Rights Reserved.

This store is no longer operational, please visit our new e-store: www.terabee.com